1. Package Validity & Expiry

$300 package: Valid for 3 months from the date of purchase.
$500 and $900 packages: Valid for 6 months from the date of purchase. Expired credits can be carried forward by purchasing a new package within 2 weeks of expiry. Unused credits do not roll over after the expiry date and are non-refundable.
 

2. Usage of Credits

Credits can be used for all Pawkit services and products, including grooming, vet services, and pet care products. Credits are only valid for use at a single household address. Credits cannot be used to purchase a new package. Credits cannot be exchanged for cash. If the service or product price exceeds the available credit balance, the customer must pay the difference. If the service or product price is lower than the available credit balance, the remaining credit can be used for future bookings within the validity period.
 

3. Free Spa Redemption

 Free spa treatments must be redeemed within the package validity period and cannot be carried forward. Free spa treatments cannot be exchanged for cash or transferred to another pet. Spa treatment should be booked with a grooming appointment. Advance booking is required, and availability may vary.
 

4. Booking & Scheduling

Book at least 2 weeks in advance to secure your preferred groomer. All bookings must be made in advance and are subject to availability. Weekend and evening slots may have limited availability, so customers are encouraged to book early. Cancellations & Rescheduling Policy: All cancellations and rescheduling will follow Pawkit’s ongoing policy at the time of booking. Customers should refer to the most updated policy before making any changes to their appointment.
 

5. Transferability & Sharing

Grooming credits can be shared across multiple pets within the same household address.  If there is a change in the customer’s residential address, they must inform Pawkit to update the records. Grooming credits are not transferable to another owner or sold to third parties.
 

6. Refund & Cancellation Policy

Grooming credit packages are non-refundable and non-exchangeable. If Pawkit is unable to fulfill a booked appointment (e.g., due to unforeseen circumstances), the credit will be returned to the customer’s balance with an extended validity of 7 days.
 

7. Other Conditions

Pawkit reserves the right to modify, pause, or terminate the package offer at any time without prior notice. Pawkit reserves the right to reject bookings in cases of: Unsafe environments that may endanger the groomer or pet. Service limitations due to external factors.